a spontaneous rate decrease?!!!
Last month was a busy one expense wise and as a result I went over my limit a little on my American Express card. Normally, this would not concern me, but several years ago American Express tried to hike my rate up to about 20% for going over the limit even though I never miss payments or pay late. Long story short, they reset the rate once I made it clear that they would lose my business if they didn’t fix it immediately.
Well, I just called them to make sure that last month’s activity would not affect my interest rate and the gentleman that I spoke with not only assured me that that would not be a problem, he also offered to lower my rate from what I pay now. The change isn’t very much, of course, but when is the last time a credit company spontaneously offered to reduce your interest rate (and hence their profit margin) without any strings attached?
American Express gets a big gold star for that.